This training allows all concerned to identify and prevent a conflict situation. Master the basic principles for resolving a conflict. Being able to manage post-conflict.
* Content:
1. The conflicts
Definitions of conflicts
Types and sources of conflicts
Individual motivations for a conflict
The collective motivations of a conflict
The consequences of a conflict
2. Conflict prevention
Detection of pre-conflict indices
Verbal and non-verbal signals
Means to avoid conflict
3. Conflict management
Understanding the causes of a conflict
Clarifying the causes of the conflict
Communication techniques to adopt
Posture and gestures to use
Stress management
Self-control tools
Means for breaking the vicious circle
The transition from conflict to productive confrontation
4. The post-conflict period
Objective conflict analysis
Implementation of preventive action
- Training in French (1J)
- Price: 790 EIR
- Prerequisite: None
- Certificate: This training will be subject to
the delivery of a certificate of attendance after evaluation.
- Teaching methods: Demonstrative, exhibiting, active
teaching methods, multimedia supports
AIFCC
AIFCC Luxembourg
15 Rue de Dudelange
Kayl
Luxembourg
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