In the program :
5:30 p.m.: Beginning of the workshop
7:00 p.m.: Networking as an aperitif
Format of the workshop: Practical workshop
About the workshop:
It is not the employer who pays the wages, but the customer! said Henry Ford.
This quote shows us the essential place occupied by the customer within companies. Customer service is a source of satisfaction and motivation for entrepreneurs. However, customer relationship management can at times be a real challenge. How to find new customers? By what means to retain existing customers? How to develop the relationship And increase their satisfaction? What behavior to adopt in the face of conflicting commercial situations? You have probably already asked yourself these questions, and even others.
What if there were answers to all these questions?
What if you exchanged your best practices with peers in order to find tips and solutions?
Participate in this Workshop And come and discover collaborative learning through collective intelligence.
Plan of the session: Interactive exercises will be carried out in sub-groups on the above-mentioned themes. Roles of participants: exchange, share their experience, ask questions Role of the speaker: facilitator of exchanges The workshop will end with a Networking session.
Where does it take place?
House of Entrepreneurship
14 Rue Erasme
Luxembourg
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find out about all the networking events and trainings tailored for you!
find out about all the networking events and trainings tailored for you!