Objectives
At the end of the training the participant will be able to:
identify and transform implicit needs into explicit needs
use the techniques of active listening
take up the challenge "discovering implicit needs"
Program
The 3 types of listening
The 3 techniques of Active Listening
Types of questions and reformulations
Types of needs: principle of suncas
Put into practice: I identify and transform implicit needs into explicit needs
Public
Anyone wishing to better identify the needs of their customers.
Course materials
The course material can be downloaded for free, five days before the start of the course, via your access portal. You have the possibility to order, against payment, a printed version of the course support during your registration. You will be issued at the beginning of the course.
Certificate
At the end of the training participants will receive a certificate of participation issued by the House of Training.
Good to know
Automagically translated from French
Organizer
House of Trainings
Where does it take place?
House of Training
7 Rue Alcide de Gasperi
Luxembourg
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