Adopt active listening to capture the needs of the client

230 €
at 1.8 KM
House of Training
  • Psychology
  • Training
  • Business
  • Communication
  • Strategy
  • Marketing
  • Personal development

Objectives

At the end of the training the participant will be able to:

identify and transform implicit needs into explicit needs
use the techniques of active listening
take up the challenge "discovering implicit needs"
Program

The 3 types of listening
The 3 techniques of Active Listening
Types of questions and reformulations
Types of needs: principle of suncas
Put into practice: I identify and transform implicit needs into explicit needs
Public

Anyone wishing to better identify the needs of their customers.

Course materials

The course material can be downloaded for free, five days before the start of the course, via your access portal. You have the possibility to order, against payment, a printed version of the course support during your registration. You will be issued at the beginning of the course.

Certificate

At the end of the training participants will receive a certificate of participation issued by the House of Training.


Good to know

Automagically translated from French


Organizer

House of Trainings


House of Training

Where does it take place?

1468 Luxembourg 7 Rue Alcide de Gasperi, Luxembourg

House of Training
7 Rue Alcide de Gasperi
Luxembourg



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