Upon successful completion of this course, the student will:
- understand the BPMN 2.0 modeling fundamentals language concepts and uses
- be able to visualise, describe, document, report and analyse business processes
PROGRAMME
Introduction to BPMN
- Business Process Management and BPMN
- The BPM umbrella
- BPM and Governance
- Business Goals, Objectives
- Maturity within the market
- Strategy, Planning and Goal-setting
- Current BPMN challenges
Requirements Gathering
- Business analysis
- Requirements management and Use cases
- Types of users and their characteristics
- Creating a requirements management plan
- Project and Systems development Lifecycle
- Concepts, tools & techniques for analysts
BPMN Fundamentals
- Identifying business processes
- Characteristics of processes
- As-Is process vs. To-be process
- Goals and Objectives
- Levels of business process modeling
- Using layers and views
BPMN Layering
- What is layering?
- Common layers
- Audience for each layer
- The BPM stack
- Digesting the layers
- Layering rules of thumb
Roles within BPMN
- Project Manager responsibilities
- Business Analyst responsibilities
- Architect responsibilities
- Developer responsibilities
- QA/Tester responsibilities
- Configuration manager responsibilities
- Specialist roles and responsibilities
Process Design Methodology
- Setting objectives
- Defining process scope
- Drawing the process flow diagram
- Defining the process details
- Designing the process application
- Testing
- Deployment
- Monitoring and improvement
Business Motivation Modeling
- Elements of the Business Motivational Model
- Business Vision, Goals, Objectives
- Means and Ends
- Mission, Strategies, Tactics
- Aspects of Business Modeling
BPMN 2.0 Notation
- Events, Gateways, Activities
- Defining Events
- Configuring Timeouts
- Handling Faults
- Catching Exceptions
- Using Pools and Lanes
- Usage of Sequence and Message flow
Process Lifecycle Recommendations
- BPM lifecycle overview
- High risk points within the BPM lifecycle
- Handling service and process dependencies
- Configuration and control
- Proper retirement of processes and services
Process Versioning Strategies
- The problem of Process versioning
- Configuration control granularity
- The role of the process catalog
- Naming conventions
- Supporting multiple simultaneous versions
Process and Service Identification Methodologies
- Overview of popular methodologies
- Top-down modeling
- Bottom-up modeling
- Goal-service modeling
- BPM modeling pitfalls
BPM Business Patterns
- The Self-service model
- The Information warehouse model
- The Information subscription model
- The User collaboration model
- The Extended enterprise model
Process Quality and Governance
- Awareness of Industry Reference Models
- Quality, Metrics, and Governance Frameworks
- Industry frameworks
Regulatory frameworks
- Metrics Frameworks
- APQC Process Classification Framework
- SCOR Value Chain Reference Model
- Business Process Maturity Model (BPMM)
- Six Sigma
- Balanced Scorecard
- COBIT, Basel 2 and Sarbanes-Oxley
Rules-driven BPMN
- Business rules within BPM
- Externalising existing rules
- Identifying new rules
- Managing SOA business rules
- Leveraging business rules
Where does it take place?
House of Training
7
Rue Alcide de Gasperi Luxembourg
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