This ITIL v3 training immerses participants in the concepts, processes, policies, and methods associated with Service Delivery. Trainees discover the activities and techniques of management and control of this phase of the service life cycle.
The focus is on the operational activities of processes, as well as the method and approach to implement and execute these processes, within a production environment. The trainer also insists on feedback and implementation advice, depending on the context of the trainees.
The course is based on case studies, implementation scenarios, concrete and practical examples.
At the end of this course, trainees take the associated exam.
The training is based on a set of workshops and practical exercises, to acquire the knowledge and practice necessary to implement the service design. The focus is on the strategic alignment of IT services to the business, the fit between the organizational structure and the resources available, as well as the evaluation of your services and their continuous improvement.
This combination of the theoretical approach and the set of case studies optimizes your chances of success in the ITIL V3 Intermediate: Service Operations Certification.
Elgon
Elgon
6 Rue d'Arlon
Windhof
Luxembourg
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