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Manager Médiateur - Une clef du leadership

at 1.2 KM
Chambre des salariés Luxembourg Follow

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Management

tue. 12 May.

14h00-17h15

Mediation
How to remain neutral and impartial in front of two colleagues in conflict? How to pacify Relations when you are involved in the conflict yourself? Facilitating exchange and communication within its team creates links and strengthens collaboration.
Whether we are talking about collective intelligence, collaborative management, Quality of Life at Work, Quality of Social Relations, Human Resource Management, everything ultimately brings us back to the ability of the board and management to anticipate Potential Risks conflicts and doing everything to improve the comfort and development of employees. So when faced with a conflict between two employees, with a client or a supplier or even faced with their own hierarchy, How can you remain credible in your role as Manager and not lose anything of your leadership? We will discuss through your concrete cases and try to establish together the list of essential tools for the Quality of Mediator Manager.

LEVEL: Any public, any level.
Expert: Arnaud DESPINOY (mediation)
Goals :
· Know how to identify Conflicts in a team
· Conduct a real conflict resolution policy
· Maintain leadership even in conflict situations