Events

Negotiating with difficult people

1450 €

at 3 KM
Luxembourg School of Business Follow

Psychology
Workshop
Business
Communication
Politics
Education
Leadership
International
Burn-out
Information
Debate
Strategy
Suicide
Europe
Negociation
Management
Industry
mediation

tue. 26 May.

09h00-17h00

wed. 27 May.

09h00-17h00

Overview :
- Negotiation can be an important tool for rational problem solving, where each party is encouraged to separate people from the problem. But what if people are the problem? This course teaches the key strategic and tactical processes and behavioral choices that separate rational problem solving and rational competitive negotiation from negotiation with irrational, violent and narcissistic people at work.

Who should be there? :
- This workshop is useful for managers and executives who need to influence others or negotiate with other colleagues or clients. Participants from all functional areas and all industries are welcome.

Objectives of the program:
- Drawing on the techniques used by hostage negotiators, suicide and crisis workers and international peacekeepers, this interactive course gives participants many opportunities to practice the behavioral and communication techniques necessary to deal with :

Hardball competition tactics Manipulation of egotists and narcissists Tribal politics and American / other mindset Liars and manipulators Extreme emotional and crisis situations

Daniel McCray is a lecturer at Cornell University. He is an expert in negotiation, mediation and arbitration in the workplace. As Practice Leader and Director of Labor Relations Programs, Daniel McCray is responsible for the development and teaching of professional training programs in negotiations, conflict resolution, collective bargaining for professionals working for unions and employers in the United States, Europe and Latin America. Dan has taught and facilitated dozens of management and union teams, with a particular focus on developing and implementing an effective negotiation strategy and the skills of an effective negotiator.