Objectives:
* Working on your posture and your "Customer - Centricity"
* Developing your individual abilities to evolve in your practice by * improving your communication
* Learn from others thanks to "Business cases"
* Acquire some reflexes to solve problems
* Benefit from targeted training
Content:
Step 1: CUSTOMER CENTRICITY
Understand issues of internal customers, external customers, and adapt to stakeholders (suppliers, legal part, security, and safety)
Step 2: COMMUNICATION
Develop intrapersonal and interpersonal skills to communicate more efficiently
Step 3: PROBLEM SOLVING
Acquire methodology and good reflexes for problem solving
Step 4: BUSINESS CASES
Implementations on real business cases
Step 5: COACHING / SUIVI INDIVIDUEL
Follow-up on the assimilation of elements from the collective session. Work on 1 or 2 concrete situations that you face every day. Formulation of a SMART action plan to integrate learning in your everyday practice
Good to know
- 1 Day Workshop in English
- Price:
- Target Audience: Anyone with a role in IT projects and/or who forms part of an IT Team, and who would like to work on SoftSkills to improve the quality of all relationships with internal and external stakeholders.
- Certificate:
- Digital Assessment
- Role game
- Alternation of coaching sequences (collective / individual)
- Practical exercises (+50%)
- Share experiences between all participants
Organizer
Talantlers
Where does it take place?
Lifelong Learning
39 Boulevard Royal
2449
Luxembourg
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