The participants will be able to apprehend within their company the recurrent attacks suffered by the public and employees.
Maintaining the quality of reception and representative of the company.
Prevention and management of verbal and physical attacks while favoring business continuity.
Professional management of aggressive behavior.
Limit disturbances and personal risks, those suffered by other employees, and those that could be suffered by customers present on the premises or on work sites.
Content:
Welcome, Presentations
Reminder of the legal and regulatory framework
Identification of risk situations
Measures to be taken (methodology)
Dealing with a degenerating situation (degraded conflict)
Thierry Muller
Lifelong Learning
15 Rue de Dudelange
Kayl
Luxembourg
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