Program
Issues and impact of internal communication
Definition and missions of internal communication.
Evolution of the function.
Internal communication and support of change.
Impact of technologies on the organization.
Management and the internal communication function.
Collect the expectations and needs of employees.
Distinguish the issues of organization, management and communication.
Audit the company's communication system
Diagnose the existing system of collecting information.
Evaluate the contents of information
Design a new communication device
Reposition internal communication.
Design the new communication architecture.
Create new tools, change the existing.
Remove redundant or ineffective tools.
Define a relational strategy with its internal audiences.
Design an internal communication plan
Facilitate meetings and individual interviews.
Analyze and set priorities according to targets.
Adapt your communication plan with the company's strategy.
Methodology of the internal communication plan.
Means and tools of internal communication
The different types of internal communication: downward, upward, transverse ...
The choice of supports.
New means of internal communication.
Useful creativity techniques: find innovative ideas.
Recent developments in the intranet: key functions.
Digital communication devices: newsletter, corporate blogs.
Measure the efficiency and the return on investment of its actions
The different tools for measuring actions.
Set and monitor its performance indicators.
Gather information: the means.
Monitoring.
Communication, crisis and change
Anticipate and prepare your communication.
Animate a network of communicators.
Determine the role of management.
Prepare and announce a reorganization, a restructuring, a change.
Write a crisis communication plan: messages and tools.
Good to know
objectives
Understand the impact and challenges of internal communication.
Evaluate the communication system and the information contents in place.
Design a new communication device.
Define the steering tools.
Transpose the internal communication plan into concrete actions.
For who ?
Responsible and in charge of internal communication, HR.
Prerequisites
Be in charge of internal communication actions.
Acquired skills:
At the end of this training, you will be able to design and pilot new communication devices to reinforce the identity, recreate the link and foster internal cohesion.
Where does it take place?
IFE
16A Avenue de la Liberté
Luxembourg
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