Program
Develop your negotiation skills
Theoretical reminder on the fundamentals of the commercial posture The commercial prospecting The importance of the Preparation. The realization of a client file and a customer / prospect file. The customer tracking file. Making appointments by phone. Scenario: Appointment exercise by phone. The stages of the sale The relationship. Definition of the objective (s), who to see, when, where, how, for what? The discovery of the customer. Preparation of the questions of discovery / research of the need. The argument. The answer to the objections. List of possible objections and formalization of responses to objections. Defend its price. Definition of its price, its legitimacy, its possible margin of negotiation. Conclude and take leave. Role play: simulation of filmed commercial interviews and collective debriefing
Automagically translated from French
IFE
16A Avenue de la Liberté
Luxembourg
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