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Efqm Assessor training

1010 €

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mon. 25 Jan.

Goals :

At the end of this training, you will be able to:

conduct a high-performance assessment based on the EFQM model
practice scoring using the RADAR matrix
produce clear and precise evaluation reports

Program :

- Develop the skills of a European assessor
Nature of the skills of a European assessor
- Understand the evaluation process
The evaluation process
Roles and needs of stakeholders
Recommendations on ethical standards
- Use the EFQM® model of excellence version 2020
Model dynamics
Relationships between criteria
Structure and content of criteria for factors and outcomes
Results for the activity: principles and trends
- Use the RADAR grid for scoring
Overview of the grid
RADAR rating grid
Assessment: general approach
Rating of factors and outcomes
- Understand the organization
Presentation of an organizational model
Identification of key themes
- Reach a consensus
Consensus process and definition
Use of consensus conclusions
- Prepare site visits
Purpose of the site visit
Types of topics to cover during a site visit
Characteristics of a site visit
- Prepare and produce evaluation reports
Objective and content of the evaluation report
Recommendations for the preparation of the report

Prerequisites:

Participants must first have followed the training "The new EFQM model (2020 version) - The fundamentals"