learning goals
›The participants learn to improve difficult communication situations using suitable techniques
Target audience
Safety officers (travailleurs désignés) who have been appointed by the employer and who have successfully completed the compulsory course
content
›Difficult situations in communication
›Definition of a difficult situation in practice
›How can you avoid drifting?
›What should you avoid?
> What can you do?
›13 possible techniques for a constructive solution to a conflict
›Improve personal communication by defining the type of interaction
Chambre des métiers
2
Circuit de La Foire Internationale Luxembourg Luxembourg
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