About the workshop:
A customer who complains is a customer who gives me a second chance to satisfy him. But are we still able to see things this way? During this workshop, you will learn to recognize the types of unhappy customers. You will also learn about best practices for professionally handling each type of claim and keeping the situation under control, to everyone's satisfaction.
Session outline:
Why do customers complain?
When is this going to get out of hand?
Four stages in emotional escalation
The right ways to react professionally
What if it happens online?
find out about all the networking events and trainings tailored for you!
find out about all the networking events and trainings tailored for you!
With you consent, we collect data such as your advertising ID and your IP address.
They allow us to provide our services 100% free of charge and to continue improving them so that we provide you with relevant content.
For more information, please refer to our data privacy policy
To check your Favorites, connect to your account!
To check your Favorites, connect to your account!
Sign in to get access to your preferences!
Sign in to follow this category!
Sign in to follow this Good Address!
Sign in to follow this business!
Yes I want to delete it
