At the end of the training, the participant will be able to:
- strengthen team cohesion to develop collective performance
- develop the skills of its employees
- develop a posture of manager coach daily
- conduct a coaching interview in a structured way
use coaching tools
Program
Posture of manager coach
-> Definition manager, leader, coach, manager coach
- Different roles of the manager
- Other forms of individual development
- Benefits of the "coach manager" posture
- Conditions for successful coaching and application contexts
- Specificities of the role of manager coach
-> How a team works
- Success factors for the performance of a successful team
- Role and mission of the manager
-> Basics of communication
- Diagram of the communication
- Verbal and non-verbal communication
- Traps and principles of communication
-> Techniques of active listening
-> Assertiveness
- Definition and advantages
- Fundamental attitudes in communication: flight, aggression, manipulation and assertiveness
- Give feedback
- Critique constructively (DESC methods and OSBD)
- Sandwich feedback
- Give signs of recognition
- Announce a decision - communicate bad news
- To know how to say no in a non-aggressive way and to negotiate
-> Implement an adapted coaching approach
- Establish the diagnosis of his team
- Adapt its mode of intervention to the situation and to the collaborator
- Create an adapted relationship climate
- Set the framework and set goals to achieve through coaching
- Tools: questioning, reframing, reformulation, active listening, empathy ...
- Structure of the coaching interview - the GROW model
- Accompany his employees on a daily basis
-> Accompany his team in the change
-> Delegate
- Benefits of delegation
- How to delegate? Good practices for effective delegation
- What to delegate? Whom and when?
-> Define your daily coach manager action plan
- Summarize your strengths and points of vigilance
- Integrate coaching into his management
- Define his first actions of manager coach
Where does it take place?
House of Training
7
Rue Alcide de Gasperi Luxembourg
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