At the end of this training, the participant must be able to: understand why the service is fundamental today, adapt or create its after-sales service, learn to behave and act positively in front of the customers, organize the team and evaluate the performance of the service in order to improve it.
Program
Definition of after-sales service (SAV)
Usefulness of after-sales service
The different types of after-sales service
Better manage the customer relationship
Face-to-face role plays: preparing for the field permanent assessments and improvements
The marketing audit: where are we and where do we want to go.
Training in French language.
Target audience: responsible for a Customer service that must set up a service or improve its existing.
Chambre de Commerce Luxembourg
7
Rue Alcide de Gasperi Luxembourg
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