Events

ITIL009 - ITIL SERVICE CAPABILITY - RELEASE CONTROL VALIDATION (RCV)

2690 €

at 13 KM
Elgon Follow

Training
Business
Internet
Strategy
Programming
Digital
IT
Management

mon. 2 Sep.

tue. 3 Sep.

wed. 4 Sep.

thu. 5 Sep.

fri. 6 Sep.

This certification training immerses participants in the practical aspects of the ITIL V3 services lifecycle, especially around the theme of service delivery and the processes of Release, Control and Validation of Services (RCV). .
The course is based on case studies, implementation scenarios, concrete and practical examples.
At the end of this course, trainees take the associated exam: ITIL V3 Intermediate.

First day

Introduction
Practice service management
Change management
Service Asset Management and Configuration (SACM)
The value of the SACM process for the business
Using a CMS to manage SACM
Indicators for managing SACM on a daily basis
The activities of the process

Second day
Deployments and releases management
Validation and testing management
The V-model of services
Implement the tests and acquire the necessary data
Test models, test plans and validation
Indicators for daily piloting
The activities of the process

Third day
Query management
Analyze and process requests
Differences between query management and incident management
Set and track service level requirements for queries
Evaluation of services
Indicators for the evaluation of services
Evaluate the expected and actual performance of a service

Fourth day
Knowledge Management: - Knowledge Management (KM) Input for Business - Knowledge Management Strategies - DIKW Structure - Data Management and Knowledge Management
The roles and responsibilities of the different processes: Change Management, SACM, Production and Deployments, Service Performance
Challenges, Critical Success Factors, Risks
Technical considerations during implementation
Tips and tricks to pass the exam
White exam + correction
Passing the official ITIL® Intermediate Service Capability Exam: Release Control & Validation