This 4-day course immerses trainees in the practical aspects of ITIL V3's service life cycle, especially around the theme of service delivery and tendering processes.
and Services Agreements (SOA).
The trainer insists on feedback and implementation advice, depending on the context of the trainees.
At the end of this course, trainees take the associated exam
First day
Introduction
Service Management and Value Creation
Service Portfolio Management
Second day
Service Catalog Management
Service Level Management
Third day
Service continuity management
Supplier management
Financial management
Fourth day
Financial management
Business Relationship Management
Roles and responsibilities
Challenges, Critical Success Factors, Risks
Technical considerations during implementation
Tips and tricks to pass the exam
White exam + correction
Passing the official ITIL® Intermediate Service Capability Exam: Service Offerings & Agreements
Elgon
Elgon
6 Rue d'Arlon
Windhof
Luxembourg
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