OBJECTIVES
Improve listening in professional situations to be more effective and relevant in interview and meeting situations
PUBLIC
For all
PROGRAM
The philosophy of active listening
What are the basic attitudes?
Authenticity
Empathy
Reception
Respect
How to implement active listening?
Develop questioning techniques
To know how to reformulate
To know the facilitating attitudes and the braking attitudes
Recognize empty silences and solid silences
To be able to call back immediately
Practice listening to the nonverbal:
Voice: rhythm, intensity, intonation, articulation
Postures
The face and mimicry, the gestures
When to develop an active listening?
Situations where active listening is effective
Situations where active listening can not be used wisely
Development of an individual progress plan
EDUCATIONAL TOOLS
Presentations
Group work
Scenarios and role plays
Organizer
Reval
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