OBJECTIVES
Understand the importance of oral communication and its impact on the image
of the company
Master the telephone reception techniques and acquire the
good reflexes
PUBLIC
Anyone having in his professional activity situations of reception
telephone
PROGRAM
Individual elements that impact on customer reception
The general image, the presentation
Adopted language and tone
Demand behavior
To be able to analyze the needs of those who are welcomed
Welcome on the phone
The golden rules of the telephone reception
The voice
Postures
Take charge of the request of the interlocutor
Know how to filter professionally and know how to wait
Know how to take a message
Know how to listen
Take a relevant and faithful message
EDUCATIONAL TOOLS
Presentations
Role play
Exercises
Good to know
DURATION
0.5 days
Organizer
Reval
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