Trainings

SKILLS OF AN EFFECTIVE SECRETARIAT

at 15 KM

REVAL Consulting

Business
Strategy
Management
Productivity
Performance
secretarial work

OBJECTIVES
 To know the techniques essential to the exercise of the secretariat of today

PUBLIC
Beginning secretaries and anyone in conversion to the secretariat

PROGRAM

Profession: Secretary
 Definition of its role, its missions
 Identify the skills to be implemented in this function.

Know how to organize and manage priorities
 Reactive and fundraising tasks
 The classification of his tasks - The notion of priority
 Remedy time thieves
 Set goals.

The secretary: at the center of communication in the company
 Get to know your interlocutors (internal / external to the company) to adapt:

Identify your interlocutors, their concerns, the expected service

Get precise information to understand the interlocutor (managers, customers ...): ask relevant questions
 The telephone: a demanding communication tool

Cultivate assets and master the constraints of the tool

Handle calls with tact and relevance

The secretary-manager relationship
 Define its operating framework

Manage hierarchical priorities

Stay in one's responsibilities
 Know how to say Yes, know how to say No

Set your own limits

Use the techniques of assertiveness

EDUCATIONAL TOOLS
 Presentations
 Group work
 Exercises, role plays, practical cases