OBJECTIVES
To be able to adopt a mode of self-expression favorable to effective communication in the resolution of conflicts
Follow a positive conflict resolution strategy
PUBLIC
managers
PROGRAM
Analyze its origin and its causes
Define the conflict
Evaluate the different forms of conflict
The basic position in conflict management
Know your usual pattern of operation
Analyze the different positions of conflict and choose the most adapted to the situation among: avoidance, accommodation, rivalry, compromise, collaboration
Express yourself and exchange constructively
Discover the interests at the root of the conflict and adopt facilitating attitudes: objectivity, non-evaluation of people, correspondence of needs
Follow an effective process to get out of business conflict: When you are directly concerned
When you are outside the conflict and want to end it
EDUCATIONAL TOOLS
Presentation
Exercises
Role play and scenarios
Good to know
DURATION
1 day
Organizer
Reval
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