Trainings

SALES BY TELEPHONE

at 15 KM

REVAL Consulting

Training
Business
Communication
Public Relations
Trade
Strategy
Sales
Productivity
Performance

OBJECTIVES
 Master the techniques allowing the implementation of an active commercial approach on the telephone
 Develop your comfort and efficiency on the phone
 To train actively and to acquire good reflexes

PUBLIC
Customer manager, commercial assistant (s), sales representative responsible for the follow-up and development of a customer portfolio

PROGRAM

Introduction
 New consumption habits
 The phone as a marketing tool
 Emotion management

The steps of the phone call
 The identification and reason for the call
 Exploration and proposal
 Answer to Questions and Treatment of Objections - Cropped Proposal
 Checking and locking: taking leave

Telephone sales
 Customer's expectations
 Get into the "customer's shoes" and aim for "customer's satisfaction"
 Engage the buying process
 Capture, arouse and explore the need
 Objections
 Make offer
 Lock the sale

The communication process in the relationship
 The content of the message
 Impact of the message, self-image, obstacles
 Basic attitudes: positive and assertive
 Listening
 Secure, value, affiliate and be proactive

EDUCATIONAL TOOLS
 Presentations
 Role play - Practical cases
 Making a phone script