Events

Distance learning: Better communication in all circumstances

220 €

Luxembourg Lifelong Learning Center Follow

Business
Communication
Career
Leadership
Marketing
Negociation
Personal development
Entreprise

fri. 24 Apr.

09h00-17h00

tue. 16 Jun.

09h00-17h00

Target audience
This seminar is intended for salespeople, managers, trainers, administrative staff, staff in contact with the public.

Goals
This seminar aims to improve his communication practices, increase his power of influence and his strength of conviction, be more comfortable in the relationship with others, reduce situations of tension, manage his emotions and those of others. .

Description
Know the fundamentals of interpersonal communication:
the block diagram and components;
the personal and collective challenges of good communication;
verbal and non-verbal characteristics;
the communication channels to favor.
Develop your relational skills for the general interest:
better understand others: show empathy and practice active listening;
develop emotional intelligence: control emotions and apprehend those of others;
have self-confidence, assert themselves while respecting the integrity of the other;
adapt its communication according to the interlocutors and the situations.
Use the principles of transactional analysis:
recognize the states of the “Ego” and their influence in everyday life
identify transactions in interpersonal exchanges;
give and receive signs of recognition through life positions + / +.