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ITIL006 - ITIL SERVICE LIFECYCLE - SERVICE STRATEGY (SS)

1790 €

at 13 KM
Elgon Follow

• Training
• Business
• Strategy
• Marketing
• Productivity
• Services

This 3-day training provides knowledge of the concepts, processes, strategies and methods associated with the ITIL v3 Services Life Cycle Services Strategy Phase.
The training covers the management and control of the activities and techniques of the Service Strategy book.
This training is based on a scenario to better understand the best practices of ITIL and optimize the chances of passing the exam.
At the end of the last half-day, participants will take the ITILv3 Intermediate Life Cycle: Service Strategy certification exam.

Introduction
The main concepts of the service strategy
Principles of internal marketing
Opportunity analysis, market analysis
Value added by services

Define potential services and markets
Opportunity analysis
Planning and execution services in the life cycle
Transformation of services into results, service assets, useful elements, and guarantee
Opportunities for new or modified services

Conduct strategic evaluations
Potential customers and market
A service provider's abilities
Key factors of success
Customer business strategy
Environmental factors

Financial management
Financial management
Choose IT investments
ROI, VAN, IRR, business case
Transformation into a profit center

Portfolio Management Services
Prioritization of investments
Analysis of the impact on the job
Evaluation of services and returns on investment
Allocation of resources

Demand Management
Understand customer demand
Customer segmentation
Market area
Strengths, weaknesses, opportunities and threats
Service Packages and Segmentation of the Offer

Apply the Strategy across the Service Lifecycle
Implementation of the service strategy
Service Improvement Opportunities
Key success factors and risks

Preparation for the exam
Revisions, tips and tricks to pass the exam
Passing the ITIL v3 review Service LifeCycle: Service Strategy