COMMUNICATE BETTER TO AVOID CONFLICT

at 15 KM

REVAL Consulting

  • Psychology
  • Training
  • Business
  • Communication
  • Leadership
  • Strategy
  • Management
  • Personal development

OBJECTIVES
 Develop communication skills
 Understand everyday the general problem of conflict management

PUBLIC
For all

PROGRAM

Effectively manage the relationship with your contact
 To be able to give feedback
 Know how to listen
 To be able to show empathy
 The signs of valorization and recognition

Identify the conflict
 Recognize the signs of conflict
 Negotiate to avoid tensions

How to manage conflicts
 Know how to express your opinion: find the right tone and words
 Find the balance between courtesy, tact and firmness
 Hear the criticism and manage it
 Know your limits and know how to say no
 Formulate the answer without making any mistakes

EDUCATIONAL TOOLS
 Presentations
 Group work
 Scenarios and role plays



Organizer

Reval


Give a call 53 20 72 1


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