MANAGING DIFFICULT SITUATIONS ON THE TELEPHONE

at 15 KM

REVAL Consulting

  • Training
  • Business
  • Communication
  • Public Relations
  • Strategy
  • Personal development

OBJECTIVES
Be able to handle difficult situations on the phone

PUBLIC
Anyone having in his professional activity situations of reception
difficult to manage

PROGRAM
Develop assertiveness to defuse tension and communicate better
 Build trust
 Know how to take a step back
 Stay professional

Effectively manage the relationship with your contact
 Manage the discontent, the aggressive
 Channel the chatter
 Manage the impatient
 Converse with a confused
 To be able to show empathy

EDUCATIONAL TOOLS
 Presentations
 Role play
 Exercises

Good to know

DURATION
0.5 days



Organizer

Reval


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